Kathi: Making informed mortgage decisions
Columbus, OH
“Buying a house is a big purchase. It is a lot of money, and the CFPB website gave me the confidence to make sure that I was making the right decision.”
After moving to a new city, Kathi used “Owning a Home” to help her make informed mortgage choices during her journey to a new home.
Download transcriptAdd your voice to the conversation
The more we hear from you, the more insight we gain into the consumer financial products and services you depend on.
Options if you’re in a situation like this
Owning a Home
Whether you’re just thinking about buying a home or about to close, we help you take control of the mortgage process.
Ask CFPB
Do you have questions about mortgages? Ask CFPB has answers to commonly asked questions that may help you.
Submit a complaint
Have an issue with a financial product or service? We’ll forward your complaint to the company and work to get a response from them. We also publish complaint information so that you can see the kinds of issues consumers have told us they’re having and how different companies have responded.
More stories
Navid: Applying for a mortgage can be complicated
After losing $12,000 applying for a mortgage for a new home, Navid learned he could submit a complaint to the CFPB from an unlikely source.
Venida: Credit reporting
After finding a $7,000 charge on her credit report, Venida took action and submitted a complaint.
Dani: Struggling to repay student debt
Dani was struggling to make ends meet and manage her student loan repayments, until she contacted the CFPB.