Skip to main content

Kathi: Making informed mortgage decisions

Columbus, OH

“Buying a house is a big purchase. It is a lot of money, and the CFPB website gave me the confidence to make sure that I was making the right decision.”

After moving to a new city, Kathi used “Buying a house” to help her make informed mortgage choices during her journey to a new home.

Download transcript

Add your voice to the conversation

The more we hear from you, the more insight we gain into the consumer financial products and services you depend on.

Tell your story

Options if you’re in a situation like this

Buying a house

Whether you’re just thinking about buying a home or about to close, we help you take control of the mortgage process.

Learn more


Do you have questions about mortgages? Ask CFPB has answers to commonly asked questions that may help you.

Find answers from Ask CFPB

Submit a complaint

Have an issue with a financial product or service? We’ll forward your complaint to the company and work to get a response from them. We also publish complaint information so that you can see the kinds of issues consumers have told us they’re having and how different companies have responded.

Submit a complaint