What are the new federal protections for consumers who send money internationally?
Answer: The new protections for consumers sending money internationally generally require companies to give disclosures to consumers before they pay for the remittance transfers. In addition there are other important protections to be aware of including a right to cancel a transfer.
The Consumer Financial Protection Bureau has issued rules to protect consumers who send money electronically to foreign countries. These transactions are called “remittance transfers.” The new rules take effect on October 28, 2013. More details on the rule are available at our regulations page.
A “remittance transfer” is an electronic transfer of money from a consumer in the United States to a person or business in a foreign country. It can include transfers from retail “money transmitters” as well as banks and credit unions that transfer funds through wire transfers, automated clearing house (ACH) transactions, or other methods.
Consumers in the United States send billions of dollars in remittance transfers each year. Up to now, federal consumer protection rules have not applied to most of these transfers. The Dodd-Frank Wall Street Reform and Consumer Protection Act changed that by establishing new standards with respect to remittance transfer and authorizing the Bureau to issue implementing regulations.
The rules generally require companies to give disclosures to consumers before they pay for the remittance transfers. The disclosures must contain:
- The exchange rate.
- Fees and taxes collected by the companies.
- Fees charged by the companies’ agents abroad and intermediary institutions.
- The amount of money expected to be delivered abroad, not including certain fees charged to the recipient or foreign taxes.
- If appropriate, a disclaimer that additional fees and foreign taxes may apply.
Companies must also generally provide a receipt that matches any amounts given in the first disclosure. The receipt also will include information about:
- When the money will be available at its destination.
- The consumer’s right to cancel the transfer.
- What to do in case of an error.
- How to submit complaints.
In most cases, companies must generally either provide this receipt when the consumer pays, or provide all of the required information in a single disclosure before payment is made and a proof of payment afterward.
Companies must provide the disclosures in English. Sometimes companies must also provide the disclosures in other languages.
The rules also generally require that:
- Consumers get 30 minutes (and sometimes more) to cancel a transfer. Consumers can get their money back if they cancel.
- Companies must investigate if a consumer reports a problem with a transfer. For certain errors, consumers can generally get a refund or have the transfer sent again free of charge if the money did not arrive as promised.
- Companies that provide remittance transfers are responsible for mistakes made by certain people who work for them
The rules also contain specific provisions applicable to transfers that consumers schedule in advance and for transfers that are scheduled to recur on a regular basis.
The rules apply to most remittance transfers if they are:
- More than $15
- Made by a consumer in the United States
- Sent to a person or company in a foreign country
This includes many types of transfers, including wire transfers.
The rules apply to many companies that offer remittance transfers, including:
- Credit unions
- Money transmitters
However, the rules do not apply to companies that consistently provide 100 or fewer remittance transfers each year.
Ask CFPB provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically.
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