When I was checking my monthly credit card statement, I found fees for services I did not sign up for. What should I do?

If you find unfamiliar fees on your credit card statement, here’s what you should do:

  • Call your credit card company using the phone number on the back of your card to try to resolve the problem. Tell the card company if you did not authorize the charge and ask for a full refund. You are not required to buy optional services from your credit card provider.
  • Ask for proof of enrollment if the bank claims you voluntarily signed up for the product.
  • If your credit card company doesn’t respond, file a complaint with the CFPB.
  • Even if your credit card company resolves the issue, tell your story so that we can track what's happening in the marketplace.

It’s a good habit to check your credit card statement every month for any unfamiliar extra services such as optional “add-on,” fee-based products, you don’t recall signing up to buy. 

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