External Affairs

External Affairs ensures that the CFPB maintains robust dialogue with stakeholders and the public in order to promote understanding, transparency, and accountability, and to ensure that the Bureau’s work is informed by diverse perspectives.

Zixta Martinez

External Affairs

Zixta Martinez, Associate Director

The External Affairs Division is supported by a front office that provides the overall direction for the Division. 

Division offices


Jennifer Howard, Assistant Director

The Office of Communications engages with the media and crafts and disseminates up-to-date information about the Bureau’s work.

Catherine Galicia

Legislative Affairs

Catherine Galicia, Assistant Director

The Office of Legislative Affairs engages with members of Congress, congressional committees, caucuses, and their staffs through testimony, briefings, correspondence, reports, technical assistance on legislation, and other means. 

Cheryl Parker Rose

Intergovernmental Affairs

Cheryl Parker Rose, Assistant Director

The Office of Intergovernmental Affairs engages with local, state, tribal, interagency, and international governmental stakeholders about the Bureau’s work.    

Daniel Smith

Financial Institutions & Business Liaison

Daniel Smith, Assistant Director

The Office of Financial Institutions and Business Liaison engages with financial institutions, businesses, and trade associations to ensure that they are informed about the Bureau’s work.

Community Affairs

Keo Chea, Assistant Director

The Office of Community Affairs engages with the nonprofit sector to inform and impact the Bureau’s work.    

Delicia Hand

Advisory Board and Councils

Delicia Hand, Assistant Director

The Office of Advisory Board and Councils engages with various advisory groups comprised of academics, non-profit sector, financial institution, and business representatives to ensure that they are informed about and have an opportunity to impact the Bureau’s work.