Skip to main content

Project Manager

Consumer Education & Engagement - Consumer Response
Closing date:
Washington, DC
(53) $106,262–$161,600 See information on grades and base pay ranges
Who may apply:
Open to All US Citizens (Competitive service - Permanent), Open to status candidates (Competitive service - Permanent)


The PUBLIC announcement (20-CFPB-30-P ONLY) will close when we have received 150 applications which may be sooner than the closing date. 

This position is located in the Consumer Financial Protection Bureau, Consumer Education and Engagement Division, Office of Consumer Response. Consumer Response hears directly from consumers about the challenges they face in the marketplace and empowers consumers to take more control over their financial lives by answering questions, handling complaints, and sharing data.  

See our tips on the application process  and printable checklist  to ensure each step of the application is completed.

Learn more about this agency


As a Project Manager, you will:

  • Plan, coordinate, and lead multiple, complex projects using project management practices, tools, techniques, and frameworks to manage and control projects throughout the project lifecycle (i.e., from initiating through closure).
  • Actively participate in research and business case documentation to help define project scope based on best practices from contact center operations, the financial services industry, and Federal government agency. 
  • Participate in defining standards operating procedures, staffing and maintenance requirements for post project implementation.
  • Deliver projects on time and within budget, quality, and scope definitions as defined by the Consumer Response Portfolio Management Office Manager. Proactively manage scope changes to minimize risk to project budget and schedule and maximize a project’s intended benefits.  Influence scope change decisions and manage expectations on release dates with business sponsors. 

Travel Required

  • Not required

Supervisory Status

  • No

Promotion Potential

  • 53

What to know if you apply

Put simply, federal hiring rules prioritize fairness. Our video and resources explain how the application process works, important parts to pay attention to, and what to expect after you apply.

Learn about the job application process

Apply for this position

Open to All US Citizens (Competitive service - Permanent)

Applications will be accepted from all U.S. citizens.

Apply on USAJobs

Open to status candidates (Competitive service - Permanent)

Current Federal employees on career or career-conditional appointments and reinstatement eligible. Current federal employees on permanent competitive service appointments (including current CFPB employees on such appointments), or former federal employees with reinstatement eligibility; or ICTAP Eligibles; or Eligible under special hiring authorities (e.g., individuals with disabilities, covered by an interchange agreement, or Eligible under the Veterans Employment Opportunity Act). Current CFPB employee should check their appointment type before applying to an announcement.

Apply on USAJobs