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Program Manager

Consumer Education & Engagement - Service Member Affairs
Closing date:
Washington, DC
(60) $111,684–$203,633 See information on grades and base pay ranges
Who may apply:
Open to CFPB employees only (Competitive service permanent)


This position is located in the Consumer Financial Protection Bureau, Consumer Education and Engagement Division, Office of Servicemember Affairs (OSA). The mission of OSA is to improve the financial well-being of military consumers and their families as they make decisions along their military lifecycle.

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As the Program Manager, you will:

  • Lead and develop complex education programs and materials specifically targeting servicemember and veteran communities. Products may include curriculum, tip sheets, gamified resources, fact sheets, outreach materials, and relevant tools to enhance decision making. Emphasis is on practical, useful, and engaging materials that focus on issues of key concern to servicemembers.
  • Collaborate with stakeholders, partners and offices within the Bureau in the development of advisory and instructional material and course design to provide servicemembers and veteran consumers with the information they need to choose the consumer financial products and services that are best for them and avoid scams.
  • Lead the development and coordination with external stakeholders to distribute outreach materials, education tools, and content for use in pilot and public education programs to the servicemember community.
  • Serve as lead contracting officer representative (COR) managing complex education contracts for the Office of Servicemember Affairs education programs.
  • Represent the Office of Servicemember Affairs at external and or public events to raise awareness of the OSA’s online financial education program.

Travel Required

  • Occasional travel - Occasional travel may be required

Supervisory Status

  • No

Promotion Potential

  • 60

What to know if you apply

Put simply, federal hiring rules prioritize fairness. Our video and resources explain how the application process works, important parts to pay attention to, and what to expect after you apply.

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Apply for this position

Open to CFPB employees only (Competitive service permanent)

Current CFPB employees on career or career-conditional (permanent) appointments in the competitive service or currently serving on a Veterans Recruitment Appointment (VRA) appointment

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