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Associate Ombudsman

Other Programs - Ombudsman
Closing date:
Washington, DC
53 See information on grades and base pay ranges
Who may apply:
Open to status candidates (Competitive service - Permanent)


This position is located in the Consumer Financial Protection Bureau, Office of the Ombudsman. The Associate Ombudsman will work with the Ombudsman to liaise between the CFPB and consumers, financial entities, consumer or trade groups, or anyone else to assist in informally resolving process issues arising from the CFPB's regulatory activities.


As an Associate Ombudsman, you will:

  • Liaise between CFPB and consumers, financial entities, consumer or trade groups, or anyone else to assist in resolving individual and systemic process issues resulting from the CFPB's regulatory activities.
  • Regularly meet with the CFPB and public stakeholders to further understand individual and systemic issues and apply conflict resolution/problem-solving skills to assist in resolving those issues.
  • Develop and participate in outreach opportunities to make the CFPB, consumers, financial entities, consumer and trade groups, and others aware of the Ombudsman's Office's services.
  • Write reports to analyze systemic issues and make recommendations for change. Write sections of, analyze data for, and otherwise contribute to the Office's Annual Report as well as other reports.

Travel Required

  • Occasional travel - You may be expected to travel for this position.

Promotion Potential

  • 53

Supervisory Status

  • No

What to know if you apply

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Apply for this position

Open to status candidates (Competitive service - Permanent)

Current Federal employees on career or career-conditional appointments and reinstatement eligible. Current federal employees on permanent competitive service appointments (including current CFPB employees on such appointments), or former federal employees with reinstatement eligibility; or ICTAP Eligibles; or Eligible under special hiring authorities (e.g., individuals with disabilities, covered by an interchange agreement, or Eligible under the Veterans Employment Opportunity Act). Current CFPB employee should check their appointment type before applying to an announcement.

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