We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.
As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt collectors that exacerbate their financial challenges.
Our report highlights trends and issues reported in servicemember complaints about VA mortgage refinances. We also have direct-to-consumer tips to remember when thinking about refinancing your VA mortgage.
What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace
On August 1, 2016 we will publish a notice of a proposed information collection in the Federal Register.
Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt. They can also prepare you for money decisions like buying a home or figuring out how to pay for college.
Learn about the five financial products and services we’ve received the most complaints about in the last 5 years. Check out the resources we’ve created to help you understand credit cards, debt collection, mortgages, credit reports, banking accounts, and more.
The number of complaints we receive from the military community continues to grow; from 2014-2015, complaints increased by 13 percent. For the second year in a row, debt collection, mortgages, and credit reporting were the top three complaint categories for the military community. Debt collection—by a large margin—was the top complaint category, comprising nearly half of our military complaints.
After reviewing complaints submitted by consumers, we’ve discovered a financial scam targeting older consumers who had previously been victims of fraudulent money-making schemes. So-called asset recovery companies are contacting these past victims, promising to get refunds for a substantial fee, failing to deliver promised services, and leaving consumers financially worse off than before.