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Our office of Servicemember Affairs guides you through the financial hurdles of your military career

Our recent report will concentrate on some of the most common financial struggles servicemembers face during their military careers; as well as detailing the work we have done to help resolve those struggles since 2011.

Understanding Consumer Experiences: Insights from CFPB’s 2016 Consumer Response Annual Report

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016. 

Your feedback helped us update our Payback Playbook prototype

After reviewing more than 3,400 comments on our student loan Payback Playbook, we worked to create revised prototype disclosures. The updated Payback Playbook prototype will provide borrowers with personalized and actionable information on their student loan repayment plan options and help borrowers secure a monthly payment they can afford.

Financial coaching can benefit consumers

Financial coaching can help consumers achieve their financial goals.  It’s a strategy that financial educators can implement with the people they serve.  Read more about our two briefs: “Financial Coaching: A Strategy to Improve Financial Well-Being” and “Implementing Financial Coaching: Implications for Practitioners.”

Four ways to support your community’s fight against elder financial exploitation

Financial exploitation robs millions of older people of their money and property annually.  To prevent and respond to the growing crisis of elder financial exploitation, people are working together in hundreds of communities across our nation.