The goal of the Consumer Financial Protection Bureau is to make markets for consumer financial products and services work for Americans. This goal will be advanced by the talented and creative people who work at CFPB. Here are a few examples of team members who are hard at work at the consumer bureau.
My colleagues and I are working to ensure that consumers are protected, while giving honest lenders a chance to succeed in the marketplace. In addition to the CFPB’s focus on banks, we’re also looking closely at other lenders, like those who make private student loans and payday loans. Over time, our work will help consumers get the information they need to make the best decisions for themselves and their families.
Team Lead, Enforcement
People who play by the rules too often lose when a complex financial system is not subject to effective government oversight. We need to enforce the law so that all lenders can compete on an equal footing and so that American families have a fair playing field. When I was Attorney General of Ohio, my office responded to the highest number of consumer complaints in the country. I know what the need for enforcement looks like, and I’m building a team to meet that need.
Policy Analyst, Consumer Financial Education
To make good decisions, people need good information. Right now, 22 Federal agencies promote financial education or literacy in some way. What they say varies a lot, depending in part on the goals and purposes of the different agencies. How do we get all this information in one place and make it user-friendly for consumers? My team’s goal is two-fold: to raise awareness of the existing tools, and to create easy-to-understand resources that can help consumers when they make financial decisions, big and small.
Team Lead, Consumer Response
When consumers have complaints or information about a bank, credit card issuer, or other financial company, they need to feel confident coming to the CFPB about it. They also need to know that we will respond when appropriate. At the same time, consumer financial services providers need to be comfortable that information about them will be treated with discretion and that the CFPB will be committed to getting the facts before acting. How can we make sure a hotline, response website, or even a mail center is actually helpful? My job is to help the consumer response team build a system that truly works.
Team Lead, Human Capital
To bring consumer protection duties under one roof, the CFPB needs the experiences and skills of people who currently do this work in other Federal agencies. The CFPB also needs the experiences and perspectives of people who have worked in the private sector, and it will need people with innovative ideas and a real passion to make markets work better for American families and financial services providers. The human capital team is working to develop a talented and committed team that reflects the American public the consumer bureau will serve. My job is to help design policies and practices within this organization that will help our employees effectively protect American consumers.
Team Lead, Nonbank Supervision
Many companies other than banks provide consumer financial products and services. These nonbank companies include mortgage lenders, mortgage servicers, student lenders, payday lenders, credit bureaus, and debt collectors. Nonbank financial companies can have a huge impact on consumers, but, unlike banks, they have not been subject to regular Federal reviews to make sure they play by the rules. My team is planning a new Federal supervision program to oversee these companies. When banks and nonbank companies are subject to similar Federal oversight, consumers across the entire marketplace will be better protected.
Team Lead, Small Financial Services Providers
Community banks, credit unions, and other small financial services providers across the country provide financial services and capital, products and services, and jobs that fuel American consumers and their families. Community banks’ products and services include deposit and credit services such as checking and savings accounts and loans of all types and sizes for students, home buyers, seniors, and all Americans across every geography, and demographic. My team will make sure that the interests and concerns of small financial services providers are reflected in the CFPB’s work and that we have an ongoing, robust, and frank dialogue that enables us to incorporate their input at every phase of the creation of the new bureau.