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We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

For press inquiries, please email us at press@consumerfinance.gov. Be sure to include your name, contact information, your publication, and your deadline.

CFPB Issues Supervisory Compliance Bulletin

Bulletin Reminds Companies of Existing Legal Responsibilities Regarding Treatment of Confidential Supervisory Information WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) issued a bulletin today to remind supervised financial institutions, including nonbank companies that may be unfamiliar with federal supervision, of existing regulatory requirements regarding confidential supervisory information. The CFPB supervises companies to determine […]


CFPB Announces New Additions to Senior Leadership

WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) is announcing the addition of several new members to leadership positions within the Bureau. The positions being announced today are: Assistant Director of Enforcement; Deputy Chief Operating Officer; Northeast Regional Director of Supervision Examination; and Chief Human Capital Officer. “We are delighted to add some […]


CFPB Takes Action Against Wells Fargo and JPMorgan Chase for Illegal Mortgage Kickbacks

Banks to Pay $35.7 Million After Loan Officers Illegally Traded Referrals for Cash and Marketing Services WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) and the Maryland Attorney General took action against Wells Fargo and JPMorgan Chase for an illegal marketing-services-kickback scheme they participated in with Genuine Title, a now-defunct title company. The […]


CFPB Finalizes Minor Changes to “Know Before You Owe” Mortgage Rules

Tweaks Address Mortgage Disclosures After Locking Interest Rates and Information on Construction Loans WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today finalized two minor modifications to the “Know Before You Owe” mortgage disclosure rules. The changes finalized today, which were proposed in October 2014, address when consumers will receive updated disclosures after locking […]


Prepared Remarks of CFPB Director Richard Cordray at Operation HOPE

By Richard Cordray

Our first survey, at the beginning of last year, found that nearly half of all consumers do not shop around for a mortgage when buying a home. So this week we released a new “Know Before You Owe” initiative called Owning a Home. It is designed to empower consumers with the information they need to shop for one of the biggest financial purchases they will make in their lifetime: their mortgage.


Prepared Remarks of CFPB Director Richard Cordray on the Student Accounts Press Call

By Richard Cordray

Responsible colleges are on high alert to ensure that they endorse transparent financial products. … To improve this process, the Bureau is proposing a draft “Safe Student Account Scorecard.” The scorecard builds on prior work by the FDIC and is designed to help colleges evaluate the costs and benefits to students of a financial product based on information about its features and how it is marketed. We are seeking input on the scorecard, which highlights four key areas for schools to consider and assess.

CFPB Releases Safe Student Account Scorecard

Bureau Seeks Comment on Scorecard to Help Schools Avoid Promoting Products with Tricks and Traps WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) is seeking input on a “Safe Student Account Scorecard” that would help colleges to avoid partnering with financial institutions that offer checking and prepaid accounts with tricks and traps. The […]


Prepared Remarks of CFPB Director Richard Cordray at the Brookings Institution

By Richard Cordray

Our first survey, performed at the beginning of last year, found that nearly half of all consumers do not shop around for a mortgage when buying a home. That is why today we are releasing our “Know Before You Owe” initiative called Owning a Home. It is designed to empower consumers with the information they need to make good decisions and talk to lenders with confidence.

CFPB Report Finds Nearly Half of Borrowers Do Not Shop for a Mortgage

CFPB Releases “Owning a Home” Toolkit to Help Consumers Shopping for a Mortgage WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) released a report finding that almost half of consumers do not shop around for a mortgage when purchasing a home. The report also found that informed consumers are more likely to shop, […]


CFPB Report Finds Loopholes In Military Lending Act Rules Rack Up Costs For Servicemembers

CFPB Backs Department of Defense Proposal to Broaden the Rules for Greater Protections WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) issued a report highlighting how loopholes in the current Military Lending Act rules are racking up costs for servicemembers. According to the report, these gaps have allowed companies to offer high-cost loans […]


CFPB and States Take Action Against Freedom Stores for Illegal Debt Collection Practices Against Servicemembers

Retailer and Debt Collectors to Provide Over $2.5 Million in Consumer Relief for Illegal Lawsuits and Unauthorized Debits WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) and the Attorneys General of North Carolina and Virginia took action today to protect military servicemembers from illegal debt collection practices. The CFPB alleges that Freedom Stores, Inc., […]


CFPB Sues Texas Company for Sham Credit Card

WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) is suing a Texas-based company, Union Workers Credit Services, for deceiving consumers into paying fees to sign up for a sham credit card. The Bureau alleges that the company falsely advertises a general-use credit card that, in actuality, can only be used to buy products […]

Prepared Remarks of CFPB Director Richard Cordray at the Sprint Enforcement Press Call

By Richard Cordray

Today we are announcing that we are suing Sprint, the wireless carrier, for illegally cramming consumers’ bills with unauthorized third-party charges. Sprint’s flawed billing system allowed unscrupulous merchants to add unauthorized charges to wireless bills, and consumers ended up paying tens of millions of dollars in such charges. Many of these consumers had no idea that third parties could even place charges on their bills.

CFPB Sues Sprint for Cramming Consumers with Unauthorized Third-Party Charges

WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau filed a lawsuit against Sprint Corporation for illegally billing wireless consumers tens of millions of dollars in unauthorized third-party charges. The Bureau’s complaint alleges that Sprint operated a billing system that allowed third parties to “cram” unauthorized charges on customers’ mobile-phone accounts and ignored complaints about the charges. The CFPB seeks refunds for affected consumers and penalties to deter unauthorized third-party charges in the future.


CFPB Report Finds Continued Decline in College Credit Card Agreements

WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) released its annual report on college credit card agreements, which shows a nearly 70 percent decline in the number of agreements since Congress passed new disclosure requirements in 2009. These findings highlight the trend of marketing partnerships between colleges and financial institutions shifting from credit cards toward other products such as debit and prepaid cards, which generally have fewer sunshine protections. The report also found that most colleges with credit card agreements do not make those agreements readily accessible to students and families.