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We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

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CFPB Takes Action Against Guarantee Mortgage For Loan Originator Compensation Violations

Lender Ordered to Pay $228,000 Civil Penalty WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) ordered a California mortgage bank, Guarantee Mortgage Corporation, to pay a civil penalty of $228,000 for paying its branch managers based, in part, on the interest rates of the loans they closed. The Loan Originator Compensation Rule, which […]


CFPB Director Cordray Issues Decision in PHH Administrative Enforcement Action

WASHINGTON, D.C. — Today Consumer Financial Protection Bureau (CFPB) Director Richard Cordray issued a decision in the first appeal of a Bureau administrative enforcement proceeding. The Director’s decision concludes that PHH Corp., a mortgage lender, illegally referred consumers to mortgage insurers in exchange for kickbacks. He also issued a final order that prohibits PHH from […]

CFPB Study Finds Reverse Mortgage Advertisements Can Create False Impressions

CFPB Issues Advisory Warning Consumers Not To Be Deceived WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) released results of a focus group study on reverse mortgage advertisements that found many participants were left with misimpressions about the product. After viewing the ads, consumers were confused about reverse mortgages being loans, and they […]

CFPB Orders RPM Mortgage to Pay $19 Million for Steering Consumers Into Costlier Mortgages

RPM CEO Erwin Robert Hirt to Pay Additional $1 Million Civil Penalty WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) filed a complaint in federal district court against RPM Mortgage, Inc. and its CEO, Erwin Robert Hirt, for illegally paying bonuses and higher commissions to loan originators to incentivize them to steer consumers […]


Prepared Remarks of CFPB Director Richard Cordray at the ROADS to Financial Independence Launch

By Richard Cordray

Thank you all for joining us today as we announce the launch of our ROADS to Financial Independence initiative. A large part of our work at the Consumer Financial Protection Bureau involves empowering consumers to take control of their financial lives. This first-of-its-kind initiative aims to improve the financial well-being and economic security of individuals […]

CFPB Launches Financial Well-Being Initiative Targeted To People With Disabilities

ROADS to Financial Independence Initiative Will Pilot in Six Communities Nationwide WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) is announcing the launch of the Reach Outcomes. Achieve Dreams. Succeed. (ROADS) to Financial Independence initiative, which is aimed at improving the financial well-being and economic security of individuals with disabilities. The initiative, which […]


CFPB and Florida Attorney General Obtain $27.7 Million Judgment Against Foreclosure Relief Scam Companies

Court Enters Judgment Against the Hoffman Law Group and Affiliates for Deceiving Consumers and Collecting Illegal Advance Fees; Individuals Involved to Auction Jewelry, Watches to Pay Redress WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau and the State of Florida were granted a final judgment against the Hoffman Law Group and corporate affiliates accused […]


CFPB and Department of Justice Take Action Against Provident Funding Associates for Discriminatory Mortgage Pricing

Harmed African-American and Hispanic Borrowers Will Receive $9 Million WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau (CFPB) and the Department of Justice (DOJ) filed a joint complaint against Provident Funding Associates for charging higher broker fees on mortgage loans to African-American and Hispanic borrowers. The agencies also filed a proposed order that, if […]


Prepared Remarks of CFPB Director Richard Cordray at the Financial Literacy and Education Commission Meeting

By Richard Cordray

Let me thank everyone here today for your efforts to bring financial literacy to consumers. The work our agencies do to ensure consumers can become more financially capable and confident is not always glamorous, but it is vitally important. Today I want to describe some of the work the Consumer Financial Protection Bureau is doing […]


CFPB Launches Financial Coaching Initiative

Program Targets Transitioning Veterans and Economically Vulnerable Consumers WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) is launching its Financial Coaching Initiative, targeting recently-transitioned veterans and economically vulnerable consumers to help them with their financial goals. The program places 60 certified financial coaches at organizations around the country to provide individualized educational services. […]

Prepared Remarks of CFPB Director Richard Cordray at the Financial Coaching Launch

By Richard Cordray

Thank you for joining us today to announce the launch of our Financial Coaching Initiative. The Consumer Financial Protection Bureau is offering coaching support to veterans and economically vulnerable consumers during critical times of transition: veterans when they are taking off the uniform and becoming civilians; and economically vulnerable consumers as they are looking for […]

CFPB Takes Action Against PayPal for Illegally Signing Up Consumers for Unwanted Online Credit

PayPal to Refund $15 Million to Consumers and Pay $10 Million Fine WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) filed a complaint and proposed consent order in federal court against PayPal, Inc. for illegally signing up consumers for its online credit product, PayPal Credit, formerly known as Bill Me Later. The CFPB […]


Stressed out by student debt

By Rohit Chopra

Crossposted from the Milwaukee Journal Sentinel. This opinion editorial originally ran on May 14, 2015 online. As millions of students and their families across the country celebrate graduation season, many will be joining the ranks of the more than 40 million other Americans on the hook for over $1.2 trillion in student debt. The average […]