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We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

For press inquiries, please email us at press@consumerfinance.gov. Be sure to include your name, contact information, your publication, and your deadline.

CFPB Takes Action Against Military Allotment Processor for Charging Servicemembers Hidden Fees

Servicemembers Unknowingly Paid Millions in Fees to Fort Knox National Company and Military Assistance Company WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) is taking action against Fort Knox National Company and its subsidiary, Military Assistance Company, for charging servicemembers millions of dollars in hidden fees. The military allotment processor did not clearly […]


CFPB Finalizes Rule Aimed at Improving Credit Card Agreement Submission Process

Bureau to Temporarily Suspend Card Issuers’ Obligation to Submit Credit Card Agreements WASHINGTON, D.C. – Today the Consumer Financial Protection Bureau (CFPB) issued a final rule aimed at improving the way that companies submit consumer credit card agreements to the Bureau. The rule temporarily suspends a requirement that each quarter certain credit card issuers send […]

CFPB Issues Guidance on Housing Counselor Requirement

Final Interpretive Rule Includes Additional Instructions for Providing Housing Counselor Information WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today issued a final interpretive rule on how to provide mortgage applicants with a list of local homeownership counseling organizations. The interpretive rule restates guidance the CFPB issued in 2013, and provides further guidance for […]


Prepared Remarks of CFPB Director Richard Cordray on the Illegal Tax-Refund Scheme Enforcement Press Call

By Richard Cordray

Thank you for joining us on the call as we announce our first enforcement action taken in conjunction with a tribal government. One way we further our mission to protect consumers is through appropriately sharing information with state and local law enforcement agencies. In 2013, we signed our first Memorandum of Understanding (MOU) with a […]

CFPB and Navajo Nation Take Action to Stop an Illegal Tax-Refund Scheme

Defendants Would Pay a Total of $438,000 in Redress and another $438,000 in Civil Penalties WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) announced that, together with the Navajo Nation, it is taking action against companies and individuals who operated an illegal tax-refund scheme. The scheme was based on tax-preparation franchises steering low-income […]


CFPB Takes Action Against Mortgage Lender for Deceptive Advertising

Bureau Orders RMK Financial to Pay $250,000 for Deceiving Borrowers with Claims of Government Affiliation WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) took action against RMK Financial Corporation for deceptive mortgage advertising practices, including ads that led consumers to believe that the company was affiliated with the U.S. government. The CFPB is […]


CFPB Sues Participants in Robo-Call Phantom Debt Collection Operation

Bureau Also Obtains a Temporary Restraining Order to Halt Illegal Operation and Freeze Assets of Operation’s Leaders WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB) announced today that it has filed a lawsuit against the ringleaders of a robo-call phantom debt collection operation, their companies, and their service providers. The debt collectors, using various […]

CFPB Launches Nationwide Effort to Advance Financial Education in Schools

CFPB Publishes Resource Guide for Policymakers WASHINGTON, D.C. – Today, the Consumer Financial Protection Bureau announced that it is launching a nationwide effort to advance financial education in schools. The Bureau is publishing “Advancing K-12 Financial Education: A Guide for Policymakers,” a resource guide which contains strategies for furthering the development and implementation of financial […]


CFPB Announces New ‘Know Before You Owe’ Mortgage Shopping Toolkit

“Your Home Loan Toolkit” Will Help Consumers Be Informed Mortgage Shoppers WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today released a new toolkit that guides consumers through the process of shopping for a mortgage and buying a house. Developed as part of the CFPB’s “Know Before You Owe” mortgage initiative, the toolkit will […]


CFPB Takes Action Against “Bad Check” Debt Collector

Nationwide Operation Deceptively Threatened Consumers with Criminal Prosecution and Jail Time for Writing Bounced Checks WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) announced an enforcement action against a nationwide debt collection operation and its chief executive officer for using deceptive threats of criminal prosecution and jail time in order to intimidate consumers […]


CFPB Considers Proposal to End Payday Debt Traps

Proposal Would Cover Payday Loans, Vehicle Title Loans, and Certain High-Cost Installment and Open-End Loans WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) announced it is considering proposing rules that would end payday debt traps by requiring lenders to take steps to make sure consumers can repay their loans. The proposals under consideration […]


CFPB Finalizes Policy to Give Consumers the Opportunity to Voice Publicly Complaints About Financial Companies

Consumers Can Now Opt-In to Share Complaint Narratives in CFPB’s Public Database WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) is finalizing a policy to empower consumers to voice publicly their complaints about consumer financial products and services. When consumers submit a complaint to the CFPB, they now have the option to share […]