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We are committed to engaging with the public and members of the media regularly with accurate and up-to-date information on our work. Below are materials produced by our Office of Communications.

You can also view documents that provide guidance to industry and the public.

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Agencies Issue Proposed Rule on Minimum Requirements for Appraisal Management Companies

WASHINGTON, D.C.— Six agencies today issued a proposed rule that would implement minimum requirements for state registration and supervision of appraisal management companies (AMCs). An AMC is an entity that serves as an intermediary between appraisers and lenders and provides appraisal management services.

Consumers Report Being Hounded About Debts Not Owed

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today issued a report on the more than 30,000 consumer complaints it has received about the debt collection market. The report finds that many consumers complain that they are being hounded by debt collectors about debts they do not owe. Top complaints also include debt collectors’ use of aggressive communication tactics and threats of illegal actions.

CFPB Deputy Director Steve Antonakes Remarks at the U.S. Chamber of Commerce

By Steve Antonakes

Thank you for inviting me today to speak with you. The Bureau and the U.S. Chamber of Commerce have many areas where we can and should be working together. And we have goals in common: a strong and vibrant financial sector, as well as a highly competitive economy that works for Americans in both the short run and the long run.

Prepared Remarks of CFPB Director Richard Cordray at the National Association of State Treasurers

By Richard Cordray

Thank you Treasurer Schmidt, and thank you all for having me here today. Working as a local and state treasurer in Ohio taught me the importance of consumer finance in the everyday lives of Americans. When I was the Franklin County Treasurer, my primary job was to run a financial office and safeguard public funds. But there was also another, very significant dimension of this work. I set out to collect millions in unpaid property taxes from those evading their obligations, and in doing so to protect all the law-abiding taxpayers and businesses that take pains to meet their obligations.

CFPB Names Key Senior Positions

WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) is announcing that three experts have been named to senior positions within the Bureau. These positions are: the Assistant Director for the Office of Research; the Assistant Director for the Office of Financial Empowerment; and the Assistant Director for the Office of Installment and Liquidity Lending Markets.

Director Richard Cordray Remarks at the President’s Advisory Council

By Richard Cordray

At the Consumer Bureau, we are committed to helping consumers make sound financial choices. We are doing all we can to protect people by ensuring that consumer financial markets work better for them – are transparent, reliable, and fair. But we also recognize that the best form of consumer protection is self-protection, which means helping people avoid problems in the first place and knowing how to address problems when they do occur.

CFPB Recovers More Than $1 Million for Servicemembers, Veterans, and their Families

WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB) announced today that servicemembers, veterans, and their families who complained to the Bureau about financial products or services have recovered more than $1 million. The relief was reported in the CFPB’s second snapshot of complaints from military consumers, which also highlighted how some military families are not receiving the added consumer protections they have earned.

Prepared Remarks of CFPB Deputy Director Steve Antonakes at Protecting Nevada’s Consumers: A Common Ground Conference

By Steve Antonakes

Good morning. It is my pleasure to be with you at this Common Ground Conference. I would like to thank Attorney General Masto for hosting this important event, along with Jessica Rich and all of our colleagues at the Federal Trade Commission. I know that an enormous amount of work goes into planning these events, but I think we can all agree that it is well worth the effort. The FTC has held many of these Common Ground Conferences around the country, and we are delighted to be participating in this one.

CFPB Calls on Top Credit Card Companies to Make Credit Scores Available to Consumers

Bureau Report Finds Accuracy Issues Top Credit Report Complaints; Warns on Avoiding Investigations WASHINGTON, D.C. — Today, the Consumer Financial Protection Bureau (CFPB) called on the nation’s top credit card companies to make credit scores and related content freely available to their customers. A report released by the CFPB today found accuracy issues top the […]

CFPB Sues For-Profit College Chain ITT For Predatory Lending

WASHINGTON, D.C. — Today the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against ITT Educational Services, Inc., accusing the for-profit college chain of predatory student lending. The CFPB alleges that ITT exploited its students and pushed them into high-cost private student loans that were very likely to end in default. The CFPB is seeking restitution for victims, a civil fine, and an injunction against the company.

Prepared Remarks of CFPB Director Richard Cordray at the National Association of Attorneys General

By Richard Cordray

Thank you for having me back again this year. I am glad to say that I now stand before you as the undisputed Director of the Consumer Financial Protection Bureau, having been confirmed by a strongly bipartisan vote of the Senate last summer. That was an important milestone for me and for our new agency, and we all thank you for your strong support throughout that process. It means not only that the Consumer Bureau has fully come into its own, but also that we are building a solid foundation for a long time to come.