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Assistant Director, Office of Older Americans


OPPORTUNITY:  Assistant Director, Office of Older Americans, CN-301-8A

SALARY RANGE: $160,000 – $235,000

LOCATION: Washington, D.C.

CLOSES:  August 5, 2011


The Consumer Financial Protection Bureau (CFPB) is a newly formed Federal agency established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.

The Assistant Director, Office of Older Americans, leads the Office of Older Americans which is responsible for providing leadership and direction to the development, implementation and evaluation of CFPB’s programs, policies and systems to address the needs of older Americans in respect to financial products, deceptive practices, and the like. Through data-driven policy, the Office assesses and develops policy and educational solutions to address and prevent problems for seniors and to develop financial counseling and planning to help older Americans and accomplish CFPB’s objectives and missions.


1 Vacancy – Full Time/Time Limited Appointment not to exceed 18 Months. Appointment may be extended without further competition for a total period of employment of not more than 36 months.

This position is eligible for payment of relocation expenses.


As the Assistant Director, you will be responsible for:

  • Establishing programs aligned to a unique CFPB program vision while concurrently ensuring the seamless integration of existing regulatory guidance, information technology infrastructure, and the goals of other parts of the organization as they relate to the needs of older Americans.
  • Formulating and developing needed policies, procedures, and guidelines for conducting financial education and prevention of financial abuse of older Americans functions effectively and efficiently. Developing objectives and providing executive direction over relevant older American consumer outreach research studies and surveys. Approving courses of action and resolving problems and concerns of major significance. Continually modeling innovation, creativity, collaboration, and excellence and encouraging these attributes among staff.
  • Working with the Associate Director and Deputy Associate Director of Consumer Education and Engagement, as well as senior leaders from across CFPB, to plan, establish, direct, coordinate and evaluate CFPB’s Office of Older Americans programs.
  • Ensuring CFPB operations and activities are in compliance with Federal policies and guidelines and with agency standards for accuracy, review, and clearance.
  • Formulating, developing and establishing innovative methods, techniques and procedures to ensure that the intent of the inaugural legislation is fully met.
  • Working closely with other parts of CFPB to bring information from the field into CFPB projects, including building and maintaining close connections with Research, Markets and Regulations and Supervision and Enforcement.
  • Interfacing with external stakeholders to advance the mission of the Office of Older Americans and the Division of Consumer Education and Engagement.
  • Ensuring quality of materials and communications disseminated externally.
  • Managing a subordinate workforce. Establishing strategic, multi-year plans and program goals for the accomplishment of assigned responsibilities. Ensuring work is accomplished in accordance with established and emerging policy and practice. Leading, motivating, and developing employees, establishing performance objectives, initiating performance-based actions and awards, and ensuring all mandatory training has been accomplished by assigned staff. Working closely with the human resources staff to develop human resources plans for establishing optimal organizations, recruitment strategies (particularly for positions identified as mission-critical occupations), career-ladders, development programs, and performance plans.
  • Demonstrating compliance and support of established equal employment opportunity, special emphasis and diversity policies, regulations, and programs.


Your résumé and any other submitted documentation must establish that you possess senior-level management and technical experience as an executive in a national enterprise working across broad-based business and operational functions to include:

Technical Qualifications – Demonstrated ability to direct and lead the development, planning, implementation, integration and evaluation of programs to address the needs of older Americans and to develop educational or programmatic solutions to address and prevent problems for older Americans.

Senior Level Management Qualifications

  • Broad management experience and a demonstrated track record of success in employing continuous process improvement to ensure people, processes and technology are well-aligned with an organization’s mission.
  • Ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, and the public to achieve common goals.
  • Ability to establish an organizational vision and to implement it in a continuously changing environment.
  • Ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.


Your application package will be evaluated based on the quality and extent of your total accomplishments and experience as they relate to the qualifications described above. Your application package will also be used to determine your salary offer, should you be tentatively selected, so we encourage you to describe those aspects of your experience that relate to the position. 


  • If selected for this position, you will:
  • Before entering on duty, you will be required to complete a Public Financial Disclosure Report, SF-278, in accordance with the Ethics in Government Act of 1978.
  • Complete a Declaration for Federal employment to determine your suitability for Federal employment.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from doing so.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Go through a Personal Identity Verification (PIV) process.
  • Successfully complete a background investigation.


Application packages must be received no later than 5:30 p.m. eastern time August 5, 2011.

Interested candidates should submit an application package and, if desired, a cover letter to:  Please put the words “Assistant Director, Office of Older Americans Application, Announcement # 11-0013E, [Your Last Name]” in the subject line of your transmittal.

Veterans preference will be considered in the hiring process.  If you are a veteran, please attach along with your resume a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.  Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.


We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits package is very generous – helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs. Our benefits package includes:

  • Challenging work, opportunities for advancement, competitive salaries, and awards;
  • Ten paid holidays;
  • Ability to accrue up to 26 days of vacation time and 13 days of sick leave each year;
  • Access to insurance programs that may be continued after you retire;
  • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay up to 75% of your health insurance premium;
  • Flexible spending accounts for health care and dependent care;
  • Flexible work schedules and telework;
  • Access to health and fitness programs