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Everyone has a story

When it comes to making financial decisions, knowing where to get help and who to trust isn’t always easy. We’re here for you. Check out stories from people looking for help along their financial journey.

Everyone has a story

Featured stories


Jorge: Credit reporting errors

More than ten years after filing for bankruptcy, Jorge found that the bankruptcy was still showing up on his credit report. After getting nowhere with the credit reporting agency, Jorge reached out to the CFPB.


Leah: Repaying student loans

Leah was struggling to keep up with her student loan debt, until she learned that she had options with the Paying for College Repayment Tool.


William: Paying debts you don’t owe

Debt collectors requested that William pay $8000 for a debt he never owed, ruining his credit in the process. William took charge by submitting a complaint.


Higinio: Credit card errors

After closing a credit card, Higinio was continually charged for debts he had already paid. Three years and hundreds of dollars later he decided to take action.

Help on your financial journey

Our mission is to make markets for consumer financial products and services work for Americans- whether they are applying for a mortgage, choosing among credit cards, or using any number of consumer financial products. We offer many resources that can help you along your financial journey, check them out today.

Get answers to financial questions

Do you have questions about financial products and services? Ask CFPB has answers to commonly asked questions that may help you. Visit Ask CFPB for more.

Add your voice to the conversation

We believe that by stepping up and sharing your story, you’re taking charge of your financial future. The more we hear from you, the more insight we gain into the consumer financial products and services you depend on. Tell your story today!

Submit a complaint

Have an issue with a financial product or service? Submit a complaint and we’ll forward your complaint to the company and work to get a response from them. We also publish complaint information so that you can see the kinds of issues consumers have told us they’re having and how different companies have responded.

Stay informed

Stay in touch with us and keep up to date on how we’re serving consumers.