Category: Consumer Complaint

Snapshot of reverse mortgage complaints December 2011 – 2014

Reverse mortgages are a special type of loan that allows homeowners, 62 and older, to borrow against the accrued equity in their homes. Reverse mortgages can help some older homeowners meet financial needs, but they can jeopardize retirement security if not used carefully.

We’ve heard many complaints from consumers who have experienced problems with reverse mortgages. Today we are releasing a report on those complaints.

This Snapshot provides an overview of consumer complaints submitted to the CFPB involving reverse mortgages from December 2011 through December 2014. The most common reverse mortgage complaint is about difficulty with changing the loan terms, and problems communicating with loan servicers.

Full report

Snapshot of reverse mortgage complaints December 2011 – December 2014