Category: Supervisory Highlights

A snapshot of debt collection complaints submitted by older consumers

This snapshot provides an overview of the debt collection complaints we received from older consumers from July 2013 to September 2014. Older consumers, like their younger counterparts, submit more complaints about debt collection than about any other product or service. According to complaints, older consumers experience a range of problems – from the dearth of basic information about the debts being collected, and collection attempts that target the wrong consumer, to collectors’ use of coercive, offensive or misleading communications.

Full report

Debt collection complaints submitted by older consumers