Navid: Applying for a mortgage can be complicated

Washington, DC

“It is wonderful to know there are organizations within the government where their job is to keep the checks and balances and make sure that ordinary people are not going to get abused by these big powers.”

After losing $12,000 applying for a mortgage for a new home, Navid learned he could submit a complaint to the CFPB from an unlikely source.

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Options if you’re in a situation like this

Owning a Home

Are you planning to buy a home? We have tools to help you know what to expect.

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Ask CFPB

Do you have questions about mortgages? Ask CFPB has answers to commonly asked questions that may help you.

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Submit a complaint

Have an issue with a financial product or service? We’ll forward your complaint to the company and work to get a response from them. We also publish complaint information so that you can see the kinds of issues consumers have told us they’re having and how different companies have responded.

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