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The second annual report from the CFPB Ombudsman’s Office

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Today, I want to share with you the CFPB Ombudsman’s second annual report, which I delivered to the CFPB Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the CFPB this year.

What’s new?

In this report, you’ll find an update on last year’s systemic recommendations to the CFPB.

You’ll also find our recommendations on:

  • How the CFPB shares information
  • The caller experience with the CFPB contact center
  • The supervisory examination process for companies

In addition, the report has an outreach section that describes how we share about our role and some of the issues we heard about this year as consumer, trade, and other groups interacted with the CFPB. In our section examining individual inquiries to our office, we report on how many states were represented from the people who reached us as well as the product categories for inquiries on consumer complaints.

Please submit feedback on our report to CFPBOmbudsman@cfpb.gov. We also welcome your suggestions on how we can keep you informed on our work throughout the year.

Wendy Kamenshine is the Ombudsman for the Consumer Financial Protection Bureau.

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