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Military advocates on duty

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On July 21st, our mission officially began. We’re ready to carry out our orders – to protect military consumers and their families from illegal financial practices. We’ll establish the perimeter so you can keep focused on your mission of defending our nation. Our sights are set on educating and empowering you and your family to make better-informed decisions regarding consumer financial products and services.

Metaphors aside, new military missions or assignments require a great deal of preparation. There are training evolutions, drills, safety and security briefings, and detailed paperwork and workshops to complete. All of this is focused on ensuring your safety and the successful completion of your mission.

But how do you prepare yourself financially for the mission? Do you define your goals and develop a plan to ensure the financial success of you and your family? How sure are you that the financial products and services you use are reputable? These questions are essential to good planning, and we are focused on them as part of our mission of serving you.

We understand military service and the unique challenges associated with it. We’ve served, too! Collectively, our Office of Servicemember Affairs team has over 100 years of military experience. As the CFPB works to encourage good business practices and weed out bad ones, our experience will help ensure that the Bureau considers the needs of the military community.

The CFPB has already begun providing assistance to consumers. If you have a complaint related to a credit card, you can submit it to the Bureau. If you are military and you file a complaint, be sure to check the military box! Laws that protect servicemembers may apply to your complaint. It will also help us spot new trends and protect you more effectively.

The Bureau also has information for people struggling with their mortgages and a place to tell your story about a financial product or service.

The Office of Servicemember Affairs will actively monitor your complaints and coordinate responses with our staff or with other federal and state agencies. We will work with the Pentagon and the military services to enhance financial education for servicemembers, veterans, and their families. We will encourage CFPB enforcement teams to take action against financial providers who break the law to harm servicemembers.

Please visit us regularly and keep track of our forward progress!

  • Deborah

    The military has needed this type of advocacy for our soldiers and their families for a long time. Very excited that this program is starting up. When I was an FRG leader it was always heart wrenching when we’d learn of a young soldier or family member who jumped into an unwise financial decision. I’ve always thought that there needs to be a financial education program incorporated into basic training and AFTB.  

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