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CFPB Ombudsman’s Office — A resource available to you

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Did you know that the CFPB Ombudsman’s Office is a resource that is available to you? We are an independent, impartial, and confidential resource to help you resolve process issues arising from CFPB activities.

You may have encountered an ombudsman in other areas of your life – maybe you’ve read a newspaper ombudsman’s column, used the ombudsman at an office of a state or local government agency, or perhaps your school has one.

The word ombudsman originated over two hundred years ago in Sweden. Nowadays there are two main types of ombudsmen. Some – like the CFPB Ombudsman’s Office – work to resolve issues between the public and the government; others address internal workforce concerns. Regardless of focus, all ombudsmen look at individual and systemic issues and may make recommendations to address concerns.

The CFPB Ombudsman’s Office follows the essential ombudsman tenets of independence, impartiality, and confidentiality, as described further on our webpage, which together allow us to advocate for a fair process.

Wondering when you should use the CFPB Ombudsman’s Office?

First, we ask you to try the Bureau’s regular processes to get help on your financial product, such as a mortgage or credit card, by filing a complaint with the CFPB. If during the complaint’s lifecycle, you have an issue with the CFPB’s complaint process that cannot be resolved by the CFPB hotline staff (1-855-411-2372), please contact us. You also may contact us if you would like to keep your concerns confidential.

My team and I look forward to hearing from you!

Wendy Kamenshine is the CFPB Ombudsman

  • William E. McCUSKER

    This claim is not resolved as Citimortgage has not refunded their double charge for Feb interest  which was paid on my mortgage payment for FEb.and a charge for a phantom mortgage for March. According to their customer service personnel this was a standard practice. Mymortgage was with ABN-AMro and Citi Group took it over; basically, my mortgage was unilaterally changed by Citi How many others were changed? where are the safe guards in protec ting the citizens? Where do the Public Auditors stand? T his claim has  been in the system too long and adds interest on

  • William E. McCusker

    This claim is not resolved as Citimortgage has not refunded their double charge for Feb interest which was paid on my mortgage payment for FEb.and a charge for a phantom mortgage for March. According to their customer service personnel this was a standard practice. Mymortgage was with ABN-AMro and Citi Group took it over; basically, my mortgage was unilaterally changed by Citi How many others were changed? where are the safe guards in protecting the citizens? Where do the Public Auditors stand? T his claim has been in the system too long so interestwill be chaged toCITI withholding of my funds without cause.  

  • http://montrealpcsupport.com/ Computer Repair Montreal

    Not resolved at all

  • Parts

    Statebridge refused my house payments then foreclosed on my house. So please help.

The CFPB blog aims to facilitate conversations about our work. We want your comments to drive this conversation. Please be courteous, constructive, and on-topic. To help make the conversation productive, we encourage you to read our comment policy before posting. Comments on any post remain open for seven days from the date it was posted.