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Author archive: Wendy Kamenshine

The 2015 annual report from the CFPB Ombudsman’s Office

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Today, I want to share with you the CFPB Ombudsman’s annual report, which I delivered to Director Cordray. The CFPB Ombudsman’s Office is an independent, impartial, and confidential resource that assists consumers and companies in informally resolving issues with the CFPB. This report summarizes our activities in fiscal year 2015. The report includes a description […]

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The second annual report from the CFPB Ombudsman’s Office

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Today, I want to share with you the CFPB Ombudsman’s second annual report, which I delivered to the CFPB Director. The report describes how the Ombudsman’s Office informally assisted consumers and companies in resolving issues with the CFPB this year. What’s new? In this report, you’ll find an update on last year’s systemic recommendations to […]

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