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Author archive: Scott Pluta

We’ve heard more than 300,000 complaints. Should we hear from you?

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We first began accepting complaints in July 2011 and as of this week – less than 3 years later – we’ve handled more than 300,000 complaints. That means when hundreds of thousands of people had a problem with a financial product or service, they came to us, and we worked to get them a response. […]

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Dig in: Releasing credit report and money transfer complaint data

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We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise. Today we’re adding: Complaints about credit reports Complaints about money transfers More specificity about certain issues by adding sub-issues. For example, you’ll see more detail about the specific […]

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Now accepting money transfer complaints

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It’s pretty incredible that you can quickly send money to almost anywhere in the country or abroad. Many people do so on a daily basis and starting today you can submit a money transfer complaint if you have an issue such as: Money was not available when promised Wrong amount charged or received (Transfer amounts, […]

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Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans

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What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today, based on feedback from the public, we’re expanding it – and increasing the number of complaints from about 19,000 to more than 90,000. Here’s what we’re adding data about: Mortgage complaints submitted […]

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So, how do I submit a complaint?

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This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints about mortgages, bank accounts and services, student loans, vehicle and other consumer loans, and credit reporting. How do I submit a complaint? Submitting a complaint and tracking […]

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