Every day, we hear directly from the American public about your experiences in the consumer financial marketplace. We hear from consumers in their own words about the pain of having a home in foreclosure, the frustration of trying to correct an inaccurate credit report, or their helplessness in dealing with an abusive debt collector. Today, […]
Last week, we proposed a policy to give consumers the option to share the stories behind their complaints in our public Consumer Complaint Database. Based on feedback and requests we’ve received, we’ve decided to provide additional time to comment on the policy. Comments are now due on September 15, 2014.
We first began accepting complaints in July 2011 and as of this week – less than 3 years later – we’ve handled more than 300,000 complaints. That means when hundreds of thousands of people had a problem with a financial product or service, they came to us, and we worked to get them a response. […]
Payday loans are typically marketed as a way to get quick cash when you need it. They are generally for small amounts due quickly, like on your next payday, and they often give the lender a claim on your bank account. They are sometimes also called cash advance loans. We’ve heard from people who like […]
We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise. Today we’re adding: Complaints about credit reports Complaints about money transfers More specificity about certain issues by adding sub-issues. For example, you’ll see more detail about the specific […]
It’s pretty incredible that you can quickly send money to almost anywhere in the country or abroad. Many people do so on a daily basis and starting today you can submit a money transfer complaint if you have an issue such as: Money was not available when promised Wrong amount charged or received (Transfer amounts, […]