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Posts from August 2012

More time for comments on proposed changes to the definition of the finance charge


One part of our proposed rule to improve the disclosures consumers receive when applying for and closing on a mortgage was a change to the current definition of “finance charge.” The finance charge is intended to reflect the cost of credit for consumers as a dollar amount. It’s used to calculate the Annual Percentage Rate or “APR.”

The proposed rule would eliminate numerous exceptions that exclude common costs (such as title insurance) from the finance charge. We want APR to be a more accurate reflection of the overall cost of credit. However, higher APRs and finance charges could affect the number of loans subject to other legal requirements and protections, such as special disclosures and restrictions for high-cost mortgages. In another rulemaking, we also proposed an adjustment that would prevent that from happening, by changing the coverage test for the high-cost mortgage protections to account for the higher APRs.

Comments on the proposed changes to the definition of the finance charge and the proposed change to the high-cost mortgage coverage test were originally due on September 7, 2012. Based on the feedback received, the Bureau now believes that it is appropriate to provide the public with additional time to prepare their comments. These comments are now due November 6, 2012. All other deadlines under both proposed rules remain unchanged.

For more information about the extensions, please see:

Student Banking 101


Choosing your first bank account is an important decision. Unlike that first school ID photo, your first banking relationship could last long after you graduate. Making a smart decision now will mean fewer surprise fees that can add up later.

Get started

1. Choose an account as soon as possible. You should try to find an account before you start school. Don’t feel limited to only the banks or credit unions that have ATMs on or near campus; some will automatically reimburse fees for using any ATM. Consider accounts that offer services like remote check deposits, mobile apps, and online bill-pay. Signing up for a bank account now can save you headaches later, and researching accounts with the lowest fees can save you money.

2. Avoid paying unexpected fees. Dig deeper when accounts are marketed as “free” or “easy” – very few accounts charge no fees at all. Does your bank charge monthly fees? Many require minimum balances or regular direct deposit to avoid monthly fees. What about out-of-network ATM fees, overdraft fees, fees to use your debit card, and fees for services like online bill-pay? Knowing if and when fees will be charged could save you hundreds of dollars in fees each year. While half of young Americans never overdraft, the other half average approximately seven overdrafts a year. Overdrafts can cost more than $30 each, so that’s potentially a lot of money taken out of your pocket.

3. Sign up for direct deposit as soon as possible. Once you have a bank account, sign up for direct deposit with your school before classes start. If you are expecting money from your financial aid office, you’ll often get it faster this way – it can be weeks before the school gets to writing you a paper check.

Choosing a bank account

You have many bank accounts options. Here are three possibilities and key factors to compare when making your decision.

Virtual checking accounts Student checking account School-affiliated banking services
How it works
Some financial institutions provide exclusively online banking services that are comparable to a traditional checking account Some banks and credit unions offer student checking accounts with discounted fees to establish long term relationships with new customers Many colleges have a bank they partner with to offer students campus affiliated checking accounts or prepaid debit cards
May waive or reimburse ATM fees, even those for out-of-network ATMS

Often include online banking and bill-pay

Often have mobile apps for things like remote check deposit

Often won’t let you overdraft your account

Free access to in-network ATMs

May include online banking and bill-pay

Access to traditional in-person bank branches

On-campus branch locations and ATMs

May include online banking and bill-pay

May offer discounts at local or campus businesses

Sometimes your student ID card can be used to access your money

Generally do not have in-person customer service options Possibly charge monthly maintenance fees – up to $12 a month in some cases – if you don’t meet the minimum balance or the bank’s other enrollment criteria, like maintaining a full-time enrollment status at school

May charge more than $30 per overdraft, which can add up quickly, especially if you opt in to coverage for ATM and debit card overdrafts

Could charge fees every time you use your debit card

Don’t always provide the ability to write checks

May charge inactivity fees each month for not using your account frequently

Possibly charge monthly maintenance fees – up to $12 a month in some cases – if you don’t meet the minimum balance or the bank’s other enrollment criteria, like maintaining a full-time enrollment status at school

May charge more than $30 per overdraft, which can add up quickly especially if you opt in to coverage for ATM and debit card overdrafts


What is an overdraft fee and how can I avoid them?

When you spend more money than you have in your account, your bank will likely charge you an overdraft fee. So a $4 cup of coffee can end up costing you $35 or more. You can be charged several overdraft fees in a single day and even more in extended overdraft charges if your account remains overdrawn for a few days, so be careful – these fees add up quickly.

To avoid paying overdraft fees, monitor your accounts carefully and consider:

  • Not opting-in to services that pay for overdrafts connected to ATM or one-time debit card withdrawals
  • Linking your account to a savings account – you may still pay a fee for transferring funds from your savings account, but it is usually much lower than an overdraft fee
  • Choosing an account that does not allow overdrafts


Accessing your financial aid

After your school takes out the cost of tuition, fees, and any on-campus living expenses from your total financial aid award, there is often money left for you to use for other expenses, like books. You normally have several options for how you get that money, including direct deposit to a bank account, to a card that might also double as your student ID, by check, or cash.

We recently published an advisory to consumers about financial aid disbursements, and we encourage you to choose your disbursement option wisely. They all have benefits and risks, so the most important thing is that you understand your needs and what potential fees you will be charged to use each option.

Direct deposit to personal account Paper check Financial aid disbursement account
How it works
Once you choose the best bank account for you, share that information with your school, and they will deposit additional aid funds directly to that account Schools generally must offer a paper check or cash option no later than 14 days after the funds are available A school may partner with a bank or another third party to handle financial aid disbursements

The most common option is a debit card attached to bank account that has your financial aid deposited in it

You are not required to use the bank chosen by your school

You can pick an account that offers what you need and charges few or no fees

You can access the disbursement quickly with direct deposit

You can deposit your money into the account of your choice and do not need to provide additional personal financial information Often the quickest way to access to your disbursement if you haven’t already provided your school with direct deposit info
No significant risks If you use a check casher, they may charge as much as 4% of the check amount

You may not be able to access your funds immediately after making a deposit

The school makes the agreement with the bank, not you

You won’t be able to shop for a low-cost product, and these cards and accounts may come with fees you could avoid by shopping

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More than 70 percent of people with 401(k)s don’t realize they’re paying fees


Last week, I got my 401(k) plan fee disclosure notice in the mail. I almost threw it away.

At first, it looked like all of those form notices you get – you know, the ones with the window envelope and “US Postage Paid” in the top right-hand corner. Not the most exciting-looking mail.

So, why am I telling you?

Because I work for the Bureau’s Office of Financial Protection for Older Americans, and because I’m an older American learning through my own experiences. A big part of our mission is to help people understand how to plan and save for retirement.

What’s a 401(k)?
A 401(k) account helps you to save for retirement by making contributions from your paycheck. In some plans, your employer also makes contributions. In many cases, participants choose from among the investment options available through the plan. The money saved in a 401(k) account, and the growth in the account, isn’t taxed until you retire. This tax deferment helps your retirement savings grow faster.

While everyone with a 401(k) plan pays fees, an AARP survey found that over 70 percent of people with a 401(k) thought that they weren’t paying any fees at all.

Possible fees include investment fees for the funds, stocks, bonds and other investments you choose, individual service fees for things like taking out a loan from the plan or selling shares in a particular investment fund, administrative fees and more.

That’s where last week’s mail comes in. Under a new rule from the Department of Labor, everyone with a 401(k) must receive an annual disclosure about fees. Many have received them already and more will get them in the mail around Labor Day. To see how fees can affect your retirement savings, check out this video:

How will this new information help me?
The disclosure will tell you the fees and expenses for the investment options your plan offers and how those investment funds have performed over time. You can use the statement to compare your options.

What can I do to get a better deal?
If you think the fees in your 401(k) plan are too high, you can ask your employer to find more cost-effective investment options or plan services.

What else do I need to know?
Remember that fees are not the only factor in choosing 401(k) investments. Your plan may offer access to professional investment advice. If you’re thinking about rolling over your 401(k) savings into an IRA, consider that IRAs have fees, too, and those fees could be higher than your 401(k) plan fees.

To learn more, the Department of Labor offers resources that cover what you should know about your retirement plan.

And of course, I’ll be there learning with you along the way.

Research updates on private student loans


Last month, we released a report to Congress with the Department of Education on the private student market. This report helped shed light on how the private student loan market works and where there are opportunities for improvement.

When we design a form or develop a regulation, we work to gather continuous feedback. The same goes for our reports. Since releasing the private student loan report, we’ve been talking to researchers, consumer groups, and industry players to share our results and get feedback. Based on this feedback, we developed ways to make better estimates on certain market statistics, particularly in areas where our data set was incomplete.

While there aren’t any changes to the key findings and recommendations, we released an update today to reflect new methodologies our research team used to calculate some statistics in the report: first, the proportion of private student loan borrowers who exhausted their Federal Stafford Loan options; and second, the extent to which schools certified a borrower’s need for a private student loan.

Compared to the original estimates, the update shows that the number of borrowers who exhausted their federal options is lower than our original estimate, and the level of school certification is higher.

Check out the updates.

Do you have more suggestions about future topics for research on student loans? Share your ideas and tag your story with “student loans.”

Meet Tom from Virginia


Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work.

Periodically, we’ll feature stories from consumers who we have helped, and who have agreed to let the CFPB make their stories public.

Tom, a 39-year-old attorney from Virginia, spent three years getting the runaround from his bank when he attempted to modify his mortgage. 

In 2008, Tom requested the mortgage modification after his employer reduced his salary. From that point, Tom had a frustrating back-and-forth exchange with the bank. At first, Tom said, the bank said he qualified but that he had to miss two payments for the modification to go through. When the paperwork on the account didn’t reflect what he had been told by the bank representatives, he said he was told to be patient. Then the bank increased the principal on his loan. He asked about it but was told to be patient again and that the computer system needed to be updated. Then, he received notices saying he was defaulting on his loan.
Every time Tom tried to fix the situation by calling his bank, he was unable to reach anyone who could help. He says he was told that the errors could not be corrected by any one department. After the CFPB investigated the matter, the bank proposed a settlement agreement including a $12,000 principal reduction and a cash payment of $8,000 to cover the accrued fees, interest and other related charges that occurred during his request for loan modification. Tom is still waiting for the paperwork to be signed but expects it to be soon.

Learn more 

To see more about how we handle consumer complaints, read our Consumer Response Snapshot and to see all credit card complaints, visit our consumer complaint database.

Your chance to weigh in on mortgage servicing


Your opinion is important – weigh in now.

As we talked about on Friday, the Bureau is trying to put the customer service back in mortgage servicing. We are proposing nine rules to address issues that consumers face when paying their mortgage loans, dealing with escrow accounts, or figuring out what to do when they have fallen behind on their loans. We want to get rid of surprises and runarounds by servicers, which are often hired by creditors and investors to manage home loans.

You may not know this, but getting comments from the public – you – is an essential part of the agency rulemaking process. Federal law generally requires that the public get an opportunity to read a proposed rule and submit comments before the rule is finalized. Agencies publish the proposed rules in the Federal Register.

All too often, this opportunity passes, and the public doesn’t weigh in. This, in part, is because not everybody skims the Federal Register every day.

We want to make it easier for consumers and small businesses to tell us what they think about the rules that we are working on. To do that, we’ve partnered with Cornell University, which has launched a project called Regulation Room as part of the Cornell e-Rulemaking Initiative, to get your take on our new proposed mortgage servicing rules. is not a government website. It is operated by students and staff at Cornell, with the goal of making it easy for people to participate in the rulemaking process. They are researching how to remove barriers to public participation, and we are excited to be partnering with them.

  • First, the Cornell folks realized that all too often, the public is unaware of the rule-writing process, so they are spreading the word through a social media campaign.
  • Next, they realized that most members of the public are not interested in reading a Federal Register notice that may easily be 100 pages or more. They use “layering” of information so you can quickly get an overview, but have the ability to dive deeper if you are interested in a particular point or subtopic.
  • Also, they realized rulemakings involve complicated issues that can benefit from dialogue rather than just one-time letter writing. Besides presenting the information, Regulation Room hosts a forum for discussion. Even better, the forum is moderated to help answer questions and get more detailed information and feedback. Feel free to say that you do or don’t like our rule, but be prepared for a moderator to ask you to be more specific: Why do you feel that way? How could it be improved?
  • Finally, they realized that most members of the public are unfamiliar with the formal commenting process at (the official government site). So Regulation Room presents information and conducts a conversation right when a proposed rule first comes out, and then closes its forum down about a week before the end of the comment period so that the Cornell team can assemble all the feedback they have received into an official comment. People who have participated get one last chance to react to the summary before it is submitted formally to the CFPB through And, like all other formal comments, we will read and consider it.

We are excited about this project for two reasons.

First: We really do want to hear what you think of our proposals on mortgage servicing.

Second: We want to learn as much as possible from this experience about how to get more public feedback in future rulemakings.

So head on over to Regulation Room and let us know what you think!