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Assistant Director, Office of Financial Empowerment

JOB OPPORTUNITY:  Assistant Director, Office of Financial Empowerment


SALARY RANGE:  $185,000 – $247,000

LOCATION:  Washington, D.C.

CLOSES:  October 21, 2011


The Consumer Financial Protection Bureau (CFPB) is a newly formed Federal agency established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.

The Assistant Director, Office of Financial Empowerment, is responsible for leading the Office of Financial Empowerment, which is charged with developing and implementing policy and programs that empower low and moderate income and underserved consumers to make better informed financial decisions.  The incumbent will lead a multi-disciplinary team of advisors and analysts developing, implementing, and managing financial empowerment programs, systems, and resources.


1 Vacancy – Full Time/Limited Appointment not to exceed 24 months.  Appointment may be extended without further competition for a total period of employment of not more than 36 months.

This position is eligible for payment of relocation expenses.


As the Assistant Director, you will be responsible for:

  • Developing and implementing a team vision, with goals and objectives that are communicated to staff and aligned to CFPB strategic objectives.
  • Setting organizational tone and direction.  Creating and modeling an environment that fosters and sustains diversity, knowledge sharing, and consensus building.
  • Aligning all needed policies, procedures, and guidelines for conducting the program to ensure effective decision-making and efficient operations.  Work requires review and integration of multiple current programs managed by independent Federal agencies and integration of new legislation into daily operations.
  • Ensuring that emerging programs are planned and managed consistently with short-term operational objectives supporting transition while remaining aligned with emerging CFPB strategic research objectives.
  • Translating program objectives into organizational structures, budgets, and staffing requirements for current and out years.  Defending resource requirements to CFPB staff advisors, identifying and providing metrics for measuring the effectiveness of program execution.
  • Managing a subordinate workforce.  Establishing strategic, multi-year plans for the accomplishment of assigned responsibilities.  Ensuring work is accomplished in accordance with established and emerging policy and practice.  Leading, motivating, and developing employees, establishing performance objectives, initiating performance based actions and awards, and ensuring all mandatory training has been accomplished by assigned staff.  Working closely with the human resources staff to develop human resources plans for establishing optimal organizations, recruitment strategies (particularly for positions identified as mission-critical occupations), career ladders, development programs, and performance plans.
  • Demonstrating compliance and support of established equal employment opportunity, special emphasis and diversity policies, regulations, and programs.
  • Working with senior management to plan, establish, direct, coordinate and evaluate CFPB’s work to address the needs of lower income consumers including enhancing understanding of, access to, and safe use of financial products and services.
  • Working closely with other parts of CFPB to identify the needs of lower income consumers, assess the impact of their work on these consumers and their communities, and to bring information from the field into CFPB work, including building and maintaining close connections with Research, Markets and Regulations, the Consumer Response Center, and Supervision and Enforcement.
  • Developing objectives and providing executive direction over relevant studies and surveys.  Approving courses of action and resolving problems and concerns of major significance.
  • Developing and implementing programs to improve access to financial services and products to traditionally underserved communities and consumers.  Developing metrics for program delivery and tracking results against metrics.
  • Maintaining strong working relationships with offices in Consumer Education and Engagement and other relevant internal audiences to ensure that appropriate, timely, and coordinated consumer information is developed and disseminated in appropriated formats to be most effective with these consumers and communities.
  • Ensuring that the CFPB operations and activities are in compliance with federal policies and guidelines.
  • Developing metrics for program delivery and tracking results against metrics.
  • Formulating, developing and establishing innovative methods, techniques and procedures to assure that the intent of the inaugural legislation is fully met, including creating and supporting initiatives that fulfill CFPB’s consumer protection mission and provide national leadership on the topic of financial empowerment.
  • Interfacing with external stakeholders to advance the mission of Consumer Education and Engagement.  Delivering speeches, participating in roundtables, serving as subject matter expert for testimony, and providing briefs to internal and external offices as a primary representative of the Office of Financial Empowerment.
  • Overseeing reports to Congress, including those describing the activities and evaluating the effectiveness of the Office of Financial empowerment during the preceding year.
  • Ensuring quality of materials and communications disseminated externally.
  • Pursuing procurements necessary to implement office programs.
  • Ensuring office operations and activities follow all Federal and CFPB policies, guidelines and requirements, including those regarding Clearance, Records Management, Privacy, Freedom of Information Act, Transparency, Ethics, and Procurement.  Attending and participating in all mandatory training or bureau events.


Your resume and any other submitted documentation must establish that you possess very senior-level management and technical experience as an executive in a national enterprise working across broad-based business and operational functions to include:

Technical Qualifications – Demonstrated ability to direct and lead the planning, implementation, integration and evaluation of programs and policies aimed at low and moderate income Americans to empower those underserved consumers to make better financial decisions.  Demonstrated ability to: lead multi-disciplinary efforts to improve the financial services marketplace for lower income consumers; manage the development and implementation of highly complex programs to improve access to financial services and products targeted to traditionally underserved communities and consumers; provide national leadership on the topic of financial empowerment; build policy momentum and strategies; and manage long- and short-term communications plans.

Senior Level Management Qualifications

  • Broad management experience and a demonstrated track record of success in employing continuous process improvement to ensure people, processes and technology are well aligned with an organization’s mission.
  • Ability to partner with key stakeholders and build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, and the public to achieve common goals.
  • Ability to provide organizational leadership, establish an organizational vision and implement that vision in a continuously changing environment.
  • Ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflict.


Your application package will be evaluated based on the quality and extent of your total accomplishments and experience as they relate to the qualifications described above.  Salary and duties will be determined based on applicant qualifications and experience through objective assessments.


If selected for this position, you will:

  • Be required, before entering on duty, to complete a Public Financial Disclosure Report, SF-278, in accordance with the Ethics in Government Act of 1978.
  • Complete a Declaration for Federal Employment (OF 306) to determine your suitability for Federal employment.
  • Certify, if you are a male applicant born after December 31, 1959, that you have registered with the Selective Service System or are exempt from doing so.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Go through a Personal Identity Verification (PIV) process.
  • Successfully complete a background investigation


Application packages must be received no later than 5:30 p.m. eastern time 10/21/2011.  Interested candidates should submit an application package and, if desired, a cover letter to:  Please put the words “Assistant Director, Office of Financial Empowerment Application” in the subject line of your transmittal.

Veterans preference will be considered in the hiring process.  If you are a veteran, please attach along with your resume a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.  Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.


We offer a workplace that is respectful, fair and values diversity.  Our comprehensive benefits package is very generous – helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs.  Our benefits package includes:

  • Challenging work, opportunities for advancement, competitive salaries, and awards;
  • Ten paid holidays;
  • Ability to accrue up to 26 days of vacation time and 13 days of sick leave each year;
  • Access to insurance programs that may be continued after you retire;
  • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods.  We pay up to 75% of your health insurance premium;
  • Flexible spending accounts for health care and dependent care;
  • Flexible work schedules and telework;
  • Access to health and fitness programs.

The Consumer Financial Protection Bureau is an equal opportunity employer.