How do I notify the remittance transfer provider about a mistake with my money transfer?
If you think there was a mistake with your remittance transfer, contact the company that sent the money right away. The sooner you notify the company, the sooner your issue can be resolved. Didn’t use a remittance transfer provider? If ...
Can I cancel a money transfer?
You may be able to cancel a money transfer but it depends on the circumstances. If you would like to cancel a transfer, review your contract and receipt, and contact the company immediately. If you sent money internationally, you have ...
Can I use the Automated Clearing House (ACH) network to transfer funds abroad?
Yes. The Automated Clearing House network , also called ACH, may be used to transfer funds to individuals or businesses in the United States or abroad. In general, ACH transfers that are made by consumers from the United States to ...
What is a wire transfer?
Wire transfers move money electronically from one bank account to another. They can be domestic (between two U.S. accounts) or between a U.S. and international account. A wire transfer is a common way to electronically move money from one person ...
What is a remittance transfer and what are my rights?
Federal law defines “remittance transfers” as most electronic money transfers from people in the United States who used “remittance transfer providers” to send money to recipients abroad. Under federal law, remittance transfers generally describe ...
I heard that there are new rules about international money transfers. Who is protected by them?
Generally, the rules on international money transfers protect consumers in the United States who use a remittance transfer provider to transfer $15 or more to a person or company in another country. This includes many types of transfers, including ...
When I send money out of the country, can I get fee and exchange rate information in my language?
Maybe. It depends on what languages the company uses to advertise, sell, or promote its services where you made the transfer. Companies that send money abroad usually provide receipts and other material in English. But, federal law requires some ...
I was sending money to another country and the receipt I received said some of the fees were estimates. What does that mean?
Federal law lets remittance transfer providers estimate some of the figures on the forms they provide. None If figures are estimated, they must be identified as estimates. Federal law limits how a remittance transfer provider may estimate certain ...