The Consumer Financial Protection Bureau is a government agency built to protect consumers. Our free resources help you have the information you need to make informed financial decisions.
I made an online purchase using my prepaid card but later the purchase was cancelled. However, the charge is still showing up on my card. Why?
Your card provider might cancel your purchase if the address you give to make the purchase is different from the address you have on file with your prepaid card provider. If they do cancel the purchase, it takes some time for the funds to be returned to your card account.