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Mortgages

Can I send a QWR, error dispute, or information request to my mortgage servicer no matter what kind of mortgage I have?

If you have a closed-end mortgage (in which you receive the entire loan amount upfront and cannot redraw after that), your mortgage servicer is required to follow certain rules if you send a Qualified Written Request (QWR), notice of error, or request for information.  However, your servicer isn’t required to follow these rules if you send one of these documents about a home equity line of credit.

Tip: Learn more about the best way to request information from or dispute an error with your mortgage servicer and about how your servicer is required to respond to you.

Tip: If you have a problem with your mortgage, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

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