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Published Category: Speech

Prepared Remarks of CFPB Director Richard Cordray on the TCF Bank Enforcement Action Press Call

Thank you for joining the call. Today, we are suing TCF National Bank for tricking consumers to opt in for costly overdraft services. We believe TCF trained its employees to use unlawful tactics in their marketing to consumers. They made overdraft seem mandatory when it was not. They obscured information about fees when opening accounts for new customers. They adopted a loose definition of “consent” to opt in existing customers, and they pushed back aggressively against any customer who questioned the process. In the end, many of their customers had no idea they had opted in for expensive services that exposed them to high fees.

Published Category: Blog

What to do if you’re wrongfully billed for Medicare costs

Under the Qualified Medicare Beneficiaries (QMB) program, medical providers such as doctors, hospitals, and medical supply companies aren’t allowed to bill enrollees for Medicare deductibles, coinsurance, and copayments. If you get a wrongful bill, you don’t have to pay it. You have the right to a refund if you’ve already paid.

Published Category: Speech

Prepared Remarks of CFPB Director Richard Cordray on the Navient Enforcement Action Press Call

Today the Consumer Financial Protection Bureau is filing a lawsuit against Navient (formerly part of Sallie Mae), which is the nation’s largest servicer of both federal and private student loans. From our extensive investigation of the matter, we found that Navient has systematically and illegally failed borrowers at every stage of repayment.