Working together to protect student veterans

We’re joining the Departments of Veterans Affairs (VA), Defense (DoD), and Education (ED) to better protect servicemembers, veterans, and their family members who are attending college. We’ve signed an agreement to carry out a comprehensive strategy to strengthen our enforcement and compliance work.

This new agreement is part of a larger effort to prevent abusive and deceptive recruiting practices by schools serving servicemembers, veterans, spouses and other family members. This includes working to ensure that these servicemembers and others have the right information to make informed choices with their education benefits and that colleges are providing these students high-quality academic and student support.

Our agreement requires the agencies to:

  • Have a point of contact for sharing information
  • Share complaints about schools
  • Alert each other of suspected fraud, deception, or misleading practices; and/or
  • Notify each other of any agency action that could lead to a college’s loss of eligibility, a suspension of enrollment, or a termination of license

Before this agreement, an agency could have been looking into a particular school or even taking away the school’s eligibility for federal funds without the other agencies knowing about it. Now, we have a system for sharing important information and coordinating efforts.

Recently, we also worked with VA, DoD, and ED to launch an online student complaint system . Here, students can report negative experiences at schools and training programs. The complaints are forwarded to schools and also shared with other law enforcement agencies. The student complaint system has already received over two thousand complaints.

We look forward to even more successful work together in the future.

Due to technical issues, the commenting feature of our blog is temporarily unavailable. We’re working to bring this functionality back, and look forward to hearing your feedback and comments about the CFPB’s work soon.