Category: Info for consumers

Notice about possibly malicious emails

Today, the CFPB has learned that businesses have received emails that falsely purport to originate from the CFPB. These emails contain the subject line “Consumer complaint regarding your Company.” They direct recipients to respond to consumer complaints filed against them.

The CFPB did not send or direct anyone to send these emails.

These emails may be malicious. To minimize the risks they may present to you, we suggest the following actions. If you receive such an email:

  1. Do not respond to it.
  2. Refrain from opening or clicking on any links in such emails.
  3. Do not provide any personal, consumer, or commercial information in response to these emails.

The CFPB continues to investigate this incident and will respond accordingly. We apologize for any inconvenience this incident may have caused you.

Chris Willey is the CFPB’s Chief Information Officer.

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