Blog

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Published Category: Info for consumers

Avoiding loan scams after a natural disaster

UPDATE: As Hurricane Sandy continues to make its way up the East Coast, we wanted to highlight this blog post from last year’s hurricane season. Frauds and scams are too common in the aftermath of a natural disaster. The warning signs and tips below can help you avoid getting caught up in one of these […]

Published Category: At the CFPB

New York City students and recent graduates: Join us on October 26th.

Whether you’re an undergraduate, recent grad or grad student, we want you to bring your skills and drive here. As a growing agency, we’re looking to bring on energetic, dedicated people for internships and full-time positions across our teams. With hundreds of potential opportunities available, there is something for you here. See what’s available now: […]

Published Category: Info for consumers

Now accepting credit reporting complaints

In the past year we have taken big steps toward making consumer financial markets work better for consumers and responsible companies, and consumer complaints have played a major role. We began with credit card complaints in July of 2011, and as time passed, we added complaints about mortgages, bank accounts and services, private student loans, […]

The next front? Student loan servicing and the cost to our men and women in uniform

Today, I joined the Secretary of Defense at the Pentagon to announce a report about the servicing obstacles that servicemembers face in paying off student loan debt. The report, “The Next Front? Student Loan Servicing and the Cost to Our Men and Women in Uniform,” shows that servicemembers are having a hard time accessing the […]

Published Category: Policy & Compliance

Helping small businesses understand and comply with the new remittance rule

Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the rule including the most recent updates. The compliance guide announced on this blog post is now out of date. Please see the remittance rule page for the latest version. Update November […]

Remittance Rule Session

Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the rule including the most recent updates. The live session discussed below is now out of date. Please see the remittance rule page for an updated compliance video. Updated on November 27, […]

Updates to the consumer complaint database

We’re excited to announce that we’re no longer in beta with our consumer complaint database. We launched the beta version on June 19th publishing individual-level consumer complaint data — a first for a federal financial regulator. Since that time, people have been evaluating and sharing the data on social media and in new apps. Today, […]

Order: American Express is responsible for compensating customers for illegal practices

As a result of today’s order, American Express must repay an estimated $85 million to approximately 250,000 consumers. American Express will return the money directly into the accounts of the affected consumers. If the consumer no longer holds the American Express card, American Express will mail a check or credit any outstanding balance. Customers who […]